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Centro de Ajuda
  1. Centro de Ajuda
  2. Comunicação de Ocorrências

Suspeita de Pagamento Fraudulento

Required fields are marked with an asterisk*
p. ex. 22/Dec/25

Utilize esta opção para nos reportar detalhadamente porque suspeita estar perante um pagamento ou situação fraudulenta.

Arraste e solte ficheiros, cole capturas de ecrã ou procure anexos
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